Processing Times

Heavy volume is slowing our response time to requests sent by mail.

The following transactions require at least six weeks of processing time if bonds and/or TreasuryDirect accounts are in your name.

• Cashing paper savings bonds where you are named on the bonds, and you send in the bonds with your request
• Unlocking your TreasuryDirect account or updating your banking information within that account
• Converting your paper savings bonds into electronic format (in a TreasuryDirect account)

Requests to search for lost, stolen or missing savings bonds require at least seven months to process.

Other paper savings bond transactions you are authorized to handle, but not in your name require at least two months to process.

Other TreasuryDirect requests, including trusts, may require ten months or more to process.

Special Announcements for TreasuryDirect account holders:

2024 1099 tax forms for TreasuryDirect will be available January 31, 2025. See our 1099 information.

You can call us from 8 a.m. to 6 p.m. ET, Monday through Friday, at 844-284-2676.

The annual purchase limit for Series I savings bonds in TreasuryDirect is $10,000.

Check out our new savings bond explainer page