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E-mail from TreasuryDirect

What:

The U.S. Treasury Bureau of the Fiscal Service is contacting TreasuryDirect customers to encourage them to validate their bank information.

Additional information:

If you are wondering why you were contacted or if the e-mail is legitimate, here is more information:

  • It is important to ensure that your TreasuryDirect account information is up to date, especially bank information.
  • If you confirm your bank account information is correct, no further action is required on your part.
  • You can view your current bank information by logging in to TreasuryDirect, navigating to the Account Info tab, then selecting “Bank Information” under the Other Account Information section.
  • You can add new bank information by selecting the Add button, answering your security question, entering in the correct information, indicating if you want the new bank account to be your primary account, and clicking the Submit button. Next, if you wish to remove your old bank account, select the radio button to the left of the old bank account information and then click the Delete button.
  • If you encounter issues while updating your bank information, please reach out to us Monday through Friday, from 8 a.m. to 6 p.m. ET, at 844-284-2676 (toll-free).
  • If you received an e-mail from subscriptions@subscriptions.treas.gov about reviewing your bank information, it is a valid e-mail (see e-mail below).

Helpful links:

  • Video on how to edit your bank information.
  • FS Form 5512: TreasuryDirect Redemption and/or Bank Change Request.

E-mail:

SUBJECT: TreasuryDirect: Validating Your Bank Information This Spring

Dear TreasuryDirect Customer,

While tackling spring cleaning, don’t forget to tidy up your digital spaces too — including your TreasuryDirect account. Maintain good TreasuryDirect account hygiene by checking your bank information accuracy to ensure that future payments are being sent to the right bank account. If you confirm your bank information is correct, you don’t need to take further action.

To check your bank account information on file, log into TreasuryDirect (we recommend typing “TreasuryDirect.gov” directly in your web browser), navigate to the Account Info tab, and under the Other Account Information section, select “Bank Information.” Your primary bank account is the first account listed.

  • If you need to add a new bank account: Select the Add button, answer your security question, enter in your new account details, and select the Submit button to save the new bank account.
  • If you need to delete a non-primary bank account: Select the radio button to the left of the bank account that you wish to delete, click the Delete button and answer your security question. The bank account cannot be deleted if it has any verification holds.
  • If you need to quickly and easily change or update your primary bank account: Select the Add button, answer your security question, enter in the correct information, indicate if you want the new bank information to be your primary account, and click the Submit button. Next, if you wish to remove your old bank account, select the radio button to the left of the old bank account information and then click the Delete button.
  • If you encounter issues with the above steps while updating your primary bank account, you may need to: Fill out, certify, and submit the “TreasuryDirect® Redemption and/or Bank Change Request” form, also known as the FS Form 5512. More details on this process to update your bank information can be viewed in our how-to video .

While you are in TreasuryDirect, we also recommend taking a moment to review your account contact information in the Account Info tab, including your e-mail, phone, and address. To update, select the Edit button at the bottom of the screen.

If you encounter any issues while updating your account, or you’ve forgotten the answers to your security questions, you can reach out to us Monday through Friday, from 8 a.m. to 6 p.m. ET, at 844-284-2676 (toll-free).

We appreciate you trusting the US Treasury with your investments.

TreasuryDirect

You can validate the legitimacy of this communication at treasurydirect.gov/savings-bonds/bankinfo-05-07-2026.